Are you maximising the potential of your restaurant customers by converting them into hotel guests ?

Your restaurant-hotel data hides great marketing potential!

Find out how to turn your restaurant customers into hotel guests with a solution that simplifies your operations and maximises your efficiency.

It’s free and there’s no obligation!

Don't let your customers slip away!

Centralise all your customer data in one place, whether it comes from a PMS, The Fork, ZenChef or other reservation tools. These solutions are unbeatable for managing reservations, but not for processing and exploiting your customer data. With Experience CRM, you can transform this information into strategic marketing actions to increase customer loyalty and boost your revenues. You can also optimise your costs by using a multi-establishment CRM tool.

Personalised segmentation

Target your offers to customers who will be receptive to them and maximise the impact of your marketing efforts.

Imagine a loyal customer to your restaurant. He’s been booking a table regularly for the last six months to enjoy your specialities. He knows your team and appreciate your cuisine, but have never been to your hotel.

What if you turned this customer into an ambassador for your establishment? With a targeted campaign, you can offer him a one-night discovery stay over the festive period, with breakfast included. The result: he discovers the comfort of your rooms and think of you not only for dinners, but also for getaways or business trips.

You can also imagine :

  • Lifestyle segmentation, which groups customers according to sociological, demographic and environmental criteria
  • Segmentation by life stage (classifying customers according to their relationship with the brand: new customer, returner, customer to retain, loyal customer, customer losing loyalty)
  • Segmentation by channel (lists customers according to the probability of purchasing on a given channel at a given time)
  • Segmentation by product appetence (based on the probability of booking on a specific date)
  • Behavioral segmentation (based on consumer habits and preferences)

We make the difference

Customer knowledge

A better understanding of your customers and their needs, what drove them to stay with you, and what you need to do to keep them coming back.

Reliable data

Data is collected at source, linked to PMS, pre-check-in, pre-stay, and satisfaction surveys sent by our CRM, and constantly updated.

Multi-establishment

Analysis by activity (restaurant, spa, hotel, etc.) to better understand customer behavior and needs by type of activity, and improve cross-selling opportunities.

Simplified analysis

Evaluate the efficiency of your sales strategy more effectively. Evaluate results for each type of customer, so you know where to focus your offers.

Find out how to turn your restaurant customers into hotel guests with a solution that simplifies your operations and maximises your efficiency.

It’s free and there’s no obligation!