Reduce your OTA commissions!
1. Discover more about your customers
2. Set up an unforgettable customer journey
3. Make OTAs your allies, not your adversaries!
Discover how to decrease OTA commissions !
It’s free and there’s no obligation!
Take back control of your customer relations
Discover more about your customers
Recover OTA customer email addresses: Experience recovers the email addresses of customers who book through OTA, allowing you to take back control of your communication.
Information gathering: through targeted communications sent throughout the customer journey, Experience gathers your customers’ preferences and consumption habits.
Anticipating customer needs: With an in-depth understanding of your customers’ tastes, Experience CRM spontaneously generates and proposes services and offers in line with their expectations.
Build a memorable customer journey
Automate communication with your customers and establish a personalised dialogue to enrich every stay:
Before the stay: Automate the sending of a personalised welcome message to anticipate customer needs.
During the stay: Anticipate negative customer comments by monitoring customer satisfaction during the stay.
After the stay: Send out satisfaction survey to improve your service and stimulate online reviews.
Congratulations! Combined with targeted marketing actions, you’ve triggered the first levers of customer loyalty !
Make OTAs your allies, not your adversaries!
Implement an effective customer communications strategy that boosts satisfaction and loyalty with Experience CRM. Our solution automates exchanges with your customers, providing a personalised and memorable experience that translates into greater satisfaction.
When this improved communication is combined with attractive and exclusive offers designed by your establishment, your customers are encouraged to book directly with you.
The OTA then give you great visibility, but you remain more attractive directly, and you build loyalty directly too.
This winning combination allows you to significantly increase your direct sales while reducing your OTA commissions, without lowering your occupation rate.
Discover how to decrease OTA commissions !
It’s free and there’s no obligation!