Our Communication Hub
Centralize and analyze your customer follow-up and exchanges on a single platform
Centralization
Your communication hub linked to your customer file, for 1-click access to all your data
Management
Track and manage your customer communications, whatever channel you choose (email, WhatsApp, SMS...)
Speed
Save time by using pre-designed and personalized responses to answer customers' questions
Navigation
Easily access all your customer data on our simple, intuitive platform
Centralization & time savings
Respond quickly to your customers’ needs, whatever the communication channel they use.
All your customers’ messages are centralized in a messaging hub, connected to customer records, enabling you to view the history of their bookings with you and their interactions with your team.
Save pre-designed messages to respond and contact your customers faster. Waste less time rewriting the same messages for each customer.
You’ll have everything you need to contact the customer and get back to them quickly, whatever channel they use to contact you.
Availability, personalization and customer experience
Listen to your customers: accompany them and be available for them at all times, answer their questions instantly, on the channel of their choice, and keep in constant contact with them.
Check their stay and communication histories for habits and preferences at the click of a button, so you can respond quickly to their needs while personalizing your approach.
Create a “wow” effect and improve the customer experience before, during and after their stay!
Customer Testimonials
"Experience is the platform that allows me to reconnect with my customers and offer them a special benefit. With this system, we have three chances to turn our customers' stay into an unforgettable moment and avoid bad reviews. It's been a long time since I've been so convinced by a product."
Hôtel de la Porte Dorée
"What now makes the difference is the human factor in which the hotelier invests, for his customer. And that's precisely what the Experience solution focuses on. We gain exceptional sympathy capital, a fundamental loyalty factor for customers."
Hôtel Balmoral
The most
Speed
By centralizing all communication channels and customer data, you can respond quickly and efficiently.
availability
By being proactive with your customers, you're right there with them, every step of the way.
satisfaction
Whichever channel your customer wishes to exchange with you, you meet their needs.