Optimise your e-reputation
Enhance the customer experience, prevent negative feedback and maximise the harvest of positive reviews.
Centralise, manage and analyse your customer feedback to propel your e-reputation to new heights!
Start your audit and discover how Experience improves your e-reputation management
It’s free and there’s no obligation!
1. Get more reviews
Memorable experiences for positive reviews
Turn every reservation into an unforgettable experience with Experience CRM. Personalised communication is automatically deployed before, during and after the stay to anticipate the specific needs of each of your guests and enhance their hotel experience.
You create a “tailor-made” stay that guarantees satisfaction and naturally encourages your customers to share positive reviews.
Experience is a platform that helps me transform our customers' stay into an unforgettable experience.
Preventing bad comments
Anticipate potential customer dissatisfaction with our quality control sent during the stay! By automatically sending instay satisfaction surveys, you can identify and resolve problems before guests leave, preventing them from becoming negative reviews.
The quality control that Experience CRM carries out for me on my customers is really great. On several occasions, I've defused situations that were very annoying for the guests, and I've transformed the experience by having a customer who's delighted with our management and the hotel team.
Review sollicitation
Turn every departure into an opportunity to strengthen your online presence. Our automated communications encourage your customers to share their experiences on several platforms such as Google or TripAdvisor.. Harness the power of recommendations to increase the number of reviews by 4!
Previously, reviews were random. Today, they are regular, sincere, and truly value the work of our teams !
2. Manage your e-reputation
CENTRALISED NOTIFICATION MANAGEMENT
Simplify the management of your hotel reviews by centralising all information in a single interface. Experience CRM brings together reviews from platforms such as TripAdvisor, Booking.com, Expedia, Orbitz, Google and more (40+). You gain in efficiency, time and visibility, so you can react quickly and consistently to every customer feedback.
IA ADVANCED SEMANTIC ANALYSIS
Delve into customer feedback with our advanced semantic analysis. Understand your hotel's expectations, needs, strengths, and weaknesses by exploring textual data. The valuable insights you gain will enable you to adjust your services, anticipate trends, and continuously innovate to deliver an exceptional experience.
E-REPUTATION: MONITORING & ANALYSIS
Track your e-reputation in real time: our dashboard lets you monitor and understand your customer feedback. Compare your average posted rating with your most recent reviews to accurately predict your future rating and maintain a positive online image.
ANSWER GENERATION BY AI
The integrated AI analyses your reviews in depth and can automatically suggest answers tailored to your hotel's image. With just one click, you can manage both positive and negative comments faster, easier, with consistent quality.
Start your audit and discover how Experience improves your e-reputation management
It’s free and there’s no obligation!