Multiply your reviews on TripAdvisor!
With Experience, systematically encourage each customer to leave you a review!
Enhance the customer experience, prevent negative comments and maximise the number of positive reviews you receive ✨
1. Get more reviews
Memorable experiences for positive reviews
Turn every reservation into an unforgettable experience with Experience CRM. Personalized communication is automatically deployed before, during and after the stay, to anticipate the specific needs of each of your customers and enhance their hotel experience.
You create a “tailor-made” stay that guarantees satisfaction and naturally encourages your customers to share positive reviews.
Experience is a platform that helps me transform our customers' stay into an unforgettable experience.
Preventing bad comments
Anticipate potential customer dissatisfaction with our quality control sent during the stay! By automatically sending satisfaction surveys during your stay, you can identify and resolve problems before customers leave, preventing them from becoming negative reviews.
The quality control that CRM Experience carries out for me on my customers is really great. On several occasions, I've defused situations that were very annoying for the customer, and I've transformed the experience by having a customer who's delighted with our management and the hotel team.
Invitation to leave reviews
Turn every departure into an opportunity to strengthen your online presence. Our automated incentives encourage your customers to share their experiences on the platforms of their choice, whether Google, TripAdvisor, Booking.com or Expedia… Harness the power of recommendations to increase the number of reviews by a factor of 4!
With Expérience, I've collected 20 reviews on TripAdvisor when I used to get only 5.
2. Manage your e-reputation
CENTRALIZED NOTIFICATION MANAGEMENT
Simplify the management of your customer reviews by centralizing all information in a single interface. Experience CRM brings together reviews from platforms such as TripAdvisor, Booking.com, Expedia, Orbitz, Google and more. You gain in efficiency, time and visibility, so you can react quickly and consistently to every customer feedback.
ADVANCED SEMANTIC ANALYSIS
Dive deep into customer feedback with our advanced semantic analysis. Understand your establishment's expectations, needs, strengths and weaknesses by exploring textual data. The valuable insights you gain will enable you to fine-tune your services, anticipate trends and continually innovate to deliver an exceptional experience.
E-REPUTATION: MONITORING & ANALYSIS
Track your e-reputation in real time: our dashboard lets you monitor and understand your customer feedback. Compare your average posted rating with your most recent reviews to accurately predict your future rating and maintain a positive online image.
