Discover your NPS
With Experience, you can finally measure real customer satisfaction automatically and accurately!
Measure your NPS, identify areas for improvement, and turn your customers into promoters.
It’s free and there’s no obligation!
What is the Net Promoter Score?
NPS is the benchmark indicator for measuring customer satisfaction and loyalty. It is based on a simple question: ‘Would you recommend our hotel to a friend or family member?’
It allows you to instantly identify your promoters, passive customers and detractors.
In the hotel industry, NPS goes far beyond a simple score: it reveals guest’ perception of their experience, during each stay, at every point of contact.
Measure and manage your NPS with Experience CRM
Collect your customers’ NPS through automated post-stay satisfaction surveys sent by email, SMS or WhatsApp. Fully customisable, these surveys allow you to measure your overall NPS as well as satisfaction by key criteria.
Identify specific areas for improvement, prioritise the right actions and make lasting improvements to your customer satisfaction.
Gather advanced analytics by criteria and segment
With Experience CRM, you don’t just know your overall NPS: you can analyse it by key criteria such as reception, cleanliness, Wi-Fi or facilities, or by customer segment: type of stay, room number, etc.
These detailed insights allow you to prioritise the actions that will have the greatest impact, improve each guest’s experience and optimise your performance in a targeted manner.
Measure your NPS, identify areas for improvement, and turn your customers into promoters.
It’s free and there’s no obligation!