Build direct guest loyalty!
1. Get to know your customers
2. Build a memorable customer journey
3. Lower your OTA booking rate
Take back control of your customer relations
Get to know your customers
Automate communication with your customers and establish a personalised dialogue to enrich each stay:
Recover OTA customer email addresses: Experience recovers the email addresses of customers who book through OTAs, allowing you to take back control of your communication.
Information gathering: through targeted communications sent throughout the customer journey, Experience gathers your customers’ preferences and buying habits.
Anticipating customer needs: With an in-depth understanding of your customers’ tastes, Experience CRM spontaneously generates and proposes services and offers in line with their expectations.
Experience has helped us to literally create a special bond with our customer, even before he arrives. We establish a real dialogue with them. The customer feels more at ease because we're better at listening.
Let us audit your customer relations and find out how Experience can help your hotel.
It’s free and there’s no obligation!
Build a memorable customer journey
Automate communication with your customers and establish a personalised dialogue to enrich every stay:
Before their stay: Prepare for guests’ arrival by understanding them from their very first interaction with your establishment. Our Experience solution makes it easy to gather information about your customers’ preferences and needs, enabling you to personalise their experience right from the start.
During their stay: Find out what your customers think of you in real time. Encourage them to leave comments and reviews, and commit to responding quickly to their needs and concerns. Our CRM system helps you maintain an open dialogue with your customers during their stay, boosting their satisfaction and loyalty.
After their stay: Build customer loyalty online with ease. Use the data collected during their stay to provide personalised offers and services, encouraging them to return to your establishment. Our Experience solution helps you maintain an ongoing relationship with your customers, ensuring their loyalty over the long term.
The quality control that CRM Experience carries out for me on my customers is really great. On several occasions, I've defused situations that were very annoying for the customer and I've transformed the experience by having a customer who is delighted with our management and the hotel team.
Let us audit your customer relations and find out how Experience can help your hotel.
It’s free and there’s no obligation!
Reduce your OTA booking rate
Turn OTAs into partners, not competitors!
Implement an effective customer communication strategy that boosts satisfaction and loyalty with Expérience CRM. Our solution automates exchanges with your customers, delivering a personalised, memorable experience that translates into greater satisfaction.
When this improved communication is combined with attractive and exclusive offers designed by your establishment, your customers are encouraged to book directly with you.
The OTAs then give you great visibility, but you remain more attractive directly, and you build loyalty directly too.
This winning combination allows you to significantly increase your direct sales while reducing your commissions to OTAs, without lowering your occupancy rate.
Experience is the platform that allows me to reconnect with my customers and offer them a special benefit. With this system, we have three chances to turn our customers' stay into an unforgettable moment and avoid bad reviews. It's been a long time since I've been so convinced by a product