History
GetWelcom was founded by 3 partners: a former hotelier, a technical expert, and an enthusiast of tourist innovations.
The GetWelcom team has set 2 missions:
Help hosts transform their communication and guest welcome processes through:
- Highly performant technology, easy to implement, and user-friendly for operational teams.
- A dedicated team to support professionals in achieving their goals.
Offer a frustration-free stay preparation and experience for tourists and travelers, allowing them to navigate easily in their new environment: their accommodation and its surroundings.
Technology
GetWelcom is dedicated to the digitalization of your Room directory and the improvement of your hotel’s CSR.
The implementation of a 100% personalized Guest App to replace the in-room directory, reduce paper consumption, facilitate customer communication, and replace the in-room telephone.
By adding a link in the Pre-stay email, scanning a QR code, automated access from your WiFi, or even a simple link in the email signature, the App seamlessly integrates into your organization.
By digitizing your Room Directory, you provide your clients with an optimal experience and modern communication tools.
With a single click, they can access an internal messaging system and all information about your hotel and their stay.
The GetWelcom Application is available in all languages.
Through the partnership with the Alentour/Manawa platform, the client can book any activity directly from the application, and you will earn a commission on each of their orders.
Implementing GetWelcom in your hotel allows you to remove phones from rooms while still allowing clients to easily reach reception for services.
With the GetWelcom GuestApp connected to a VOIP network, all your clients can easily reach reception!
With GetWelcom, you give your clients the option to call reception using their own phones.
The innovation offered by GetWelcom validates criterion 89 of the Atout France reference.
Innovation validated by CETIRE and SOCOTEC, two accredited control organizations present throughout France and specialists in the official star rating of hotels.
GetWelcom also gives you the ability to generate direct communication with your clients at different stages of the customer journey, saving you time, money, and increasing customer satisfaction.
Products & Services
– GUEST APP –
100% personalized for your hotel, the guest app is accessible before and during guests’ stays.
– GetWelcom Modules –
App | Phone | Communications … and much more.
Room Directory Module:
- Simple, effective, and 100% customizable.
- Create your own categories and enrich them with text, photos, videos…
- Finally, a quick and easy-to-edit room directory!
Module E-conciergerie
- Pour présenter les environs et les bonnes adresses !
- Pour communiquer avec vos clients étrangers, le contenu de votre App est traduit automatiquement dans les langues de votre choix !
Services Module:
- To easily present all your services!
- Ideal for presenting all services to your clients. They can even book them online before and during their stay.
Forms:
- Check-in, client mood, customer reviews…
- To be integrated into your various communications, it is the best way to collect data and customer reviews.
Messaging:
- Allow your clients to send you a message in real-time.
- Add your own messaging system to the app: WhatsApp, Messenger…
- Automate the sending of personalized emails and SMS throughout the customer journey.
Network Telephony:
- The module to replace the in-room telephone!
- Create your own call lines to allow your clients to reach the reception, restaurant, bar…
- To let ALL YOUR CLIENTS reach you for free!
Languages: French
Zone: France
Software Suitable for: Hotels, Hotel-Restaurants, Hotel Groups, Apartment Managers, Hotel Residences, Outdoor Hospitality, etc.
