Prices
Guest relation
Guest relation pack
Monthly fees
130€
+ 1€ per room
All the tools you need to perfect your customer satisfaction. Anticipate their needs, make their life easier and discover all available improvement levers in your hotel
Before their stay
- Welcome email
- Welcome text message *
- Pre-welcome form
- Upsell/Upgrade
- Online pre-check-in
During their stay
- Arrival form on a tablet
- Advanced customer management
- Quality control
- Concierge service *
- Identification of VIPs and influencers
- Development of B2B clientele
After their stay
- Customer satisfaction survey
- E-reputation management
- Incentive to leave a review (Google, TripAdvisor...)
- AI support for answers
- Semantic analysis of reviews
- Advanced analysis
- Comment widget on your website
All-in-one
CRM hotel pack
Monthly fees
210€
+ 1€ per room
Combine both our packs to increase your ROI up to x31.
- All the "customer satisfaction" pack tools
- All the "marketing" pack tools
- At an exclusive price
Increase your revenue and save time – the "Experience" hotel CRM is there for you and supports you constantly. You can now focus instead on meeting your customers' needs during their stay in your hotel
Marketing
Email campaign & revenue pack
Monthly fees
105€
+ 1€ per room
Master the secrets of hotel email campaigns and increase the income from your business. Create your own campaigns, segment your customers and use our automated email scenarios to save time.
Database
- UDR (Centralised and unified guest database)
- Mailing list management
- Acquisition widget *
- Newsletter subscription widget *
Email campaigns
- Segmentation based on 40 criterions
- Unlimited creation of personalised campaigns
- Management of campaigns optimized for the hotel industry
- Automated translation of your campaigns
- Accurate tracking of revenues generated
Automated marketing
- Library of 41 pre-built scenarios
- Access to our base of 5,325 world events
- Automatic customer perk management
- Global conversion tracking per scenario
* Optional features
