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Customer Journey
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Customer Journey

Établissement hôtelier
Exploring the dynamic and sometimes complex relationship between online travel agencies (OTAs) and hoteliers, our series of articles looks
ota booking.com
In the ever-changing world of hotels, OTAs (Online Travel Agencies) have become key players. These virtual platforms, such as Booking.com, Expedia and Airbnb, are
The hotel industry has a close relationship with OTAs, key players in the distribution and acquisition of reservations. Hotels seeking to capitalize on the
Customer journey
Hoteliers, we teach you nothing: the ability to offer a tailor-made experience is now a key element to build a lasting and profitable relationship
Livre blanc Experience CRM : Satisfaction ou E-réputation ? Telle est la question
These two vital elements need to be mastered separately, and combined to get the best out of each, so as to reinforce your brand
comprendre et réduire commissions booking
Booking.com is one of the world’s most popular hotel booking platforms, offering travelers a variety of accommodation options just a click away. However, for
Brochure experience EN
Find out more about our CRM tool, its features and functionalities.
Gérer et améliorer votre e-réputation - Experience CRM
Building customer loyalty by offering the little extra that cannot be found elsewhere remains a daily challenge for hoteliers.OTAs have understood this, which is
Infographic: An analysis of 600,000 French reservations
In this infographic, you will find those informations :
Understanding Guest Experience - Experience Hotel Infographic
Delivering customer satisfaction is a key priority for hoteliers, and even more so when it concerns a group’s brand image. Maintaining or improving quality
Satisfying your customers is the essence of the hospitality industry, and to maintain and improve the quality of your service you need to be