All our resources about Customer Journey

Customer satisfaction and E-reputation: two pillars of success for the modern hotel industry.

Every satisfied customer represents a potential future booking and a potential ambassador for your establishment through online reviews and

Using automated communication to improve customer experience in hotels

The hotel industry, marked by increasing competition and high expectations in terms of customer service, requires careful monitoring and a personalized approach. Today, more

Optimize hotel management with relevant objectives and active KPI monitoring

How to adapt your objectives to your situation, the main KPIs to monitor, the essential tools for effective reporting? How can you train your

The importance of a hotel satisfaction survey

The hotel satisfaction survey is an essential tool for assessing the quality of services offered by a hotel to its guests after their stay.

How to manage several hotels efficiently ?

Managing several hotels is no easy task. You have to balance the needs of each location while maintaining high standards and controlling your finances.

From partnership to competition: OTAs through the eyes of hoteliers

Exploring the dynamic and sometimes complex relationship between online travel agencies (OTAs) and hoteliers, our series of articles looks at this pivotal relationship that

OTAs: friend or foe of hoteliers?

In the ever-changing world of hotels, OTAs (Online Travel Agencies) have become key players. These virtual platforms, such as Booking.com, Expedia and Airbnb, are

Practical guide to OTA commissions

The hotel industry has a close relationship with OTAs, key players in the distribution and acquisition of reservations. Hotels seeking to capitalize on the

Customizing the customer journey : creating unique experiences

Hoteliers, we teach you nothing: the ability to offer a tailor-made experience is now a key element to build a lasting and profitable relationship

Satisfaction or E-Reputation? That’s the question.

These two vital elements need to be mastered separately, and combined to get the best out of each, so as to reinforce your brand

Understanding and reducing commissions to Booking.com

Booking.com is one of the world’s most popular hotel booking platforms, offering travelers a variety of accommodation options just a click away. However, for

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Customer Journey

Customer satisfaction and E-reputation: two pillars of success for the modern hotel industry.

Using automated communication to improve customer experience in hotels

Optimize hotel management with relevant objectives and active KPI monitoring

The importance of a hotel satisfaction survey

How to manage several hotels efficiently ?

From partnership to competition: OTAs through the eyes of hoteliers

OTAs: friend or foe of hoteliers?

Practical guide to OTA commissions

Customizing the customer journey : creating unique experiences

Satisfaction or E-Reputation? That’s the question.

Understanding and reducing commissions to Booking.com

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