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CRM and customer database segmentation : the solution for increasing TRevPAR
At a time when hotel profitability is about more than just the occupancy rate, TRevPar (Total Revenue per Available Room) is becoming a key indicator.…
Opening a Hotel: 8 good reasons to use a specialised CRM
Opening a hotel is a real challenge: managing bookings, creating a memorable customer experience, while keeping everything organised. In this article, discover 8 good reasons…
The impact of good customer review management on hotel performance
Managing customer reviews is an essential factor for hotel’s performance. As well as simply collecting feedback, it has a direct influence on travellers’ perceptions, decision-making,…
Experience CRM vs Mailchimp: Which Tool is Truly Designed for Hoteliers?
Which emailing and newsletter tool is right for hoteliers? Discover our comparison of marketing solutions for hotels.
CRM and customer database segmentation : the solution for increasing TRevPAR
At a time when hotel profitability is about more than just the occupancy rate, TRevPar (Total Revenue per Available Room) is becoming a key indicator.…
Opening a Hotel: 8 good reasons to use a specialised CRM
Opening a hotel is a real challenge: managing bookings, creating a memorable customer experience, while keeping everything organised. In this article, discover 8 good reasons…
The impact of good customer review management on hotel performance
Managing customer reviews is an essential factor for hotel’s performance. As well as simply collecting feedback, it has a direct influence on travellers’ perceptions, decision-making,…
Experience CRM vs Mailchimp: Which Tool is Truly Designed for Hoteliers?
Which emailing and newsletter tool is right for hoteliers? Discover our comparison of marketing solutions for hotels.
White Book
Practical guide to OTA commissions
The hotel industry has a close relationship with OTAs, key players in the distribution and acquisition of reservations. Hotels seeking to capitalize on the visibility…
Satisfaction or E-Reputation? That’s the question.
These two vital elements need to be mastered separately, and combined to get the best out of each, so as to reinforce your brand image,…
Itinerary of a Hotel Guest
Customer Experience in the hotel industry is a sequence of subtle and meaningful interactions that go beyond the simple business transaction.The Journey that shapes the…
How to build an optimal customer Database?
This white paper is about the importance of having a customer database, but it doesn’t do everything if you don’t make it “live”. We’ll give…
Practical guide to OTA commissions
The hotel industry has a close relationship with OTAs, key players in the distribution and acquisition of reservations. Hotels seeking to capitalize on the visibility…
Satisfaction or E-Reputation? That’s the question.
These two vital elements need to be mastered separately, and combined to get the best out of each, so as to reinforce your brand image,…
Itinerary of a Hotel Guest
Customer Experience in the hotel industry is a sequence of subtle and meaningful interactions that go beyond the simple business transaction.The Journey that shapes the…
How to build an optimal customer Database?
This white paper is about the importance of having a customer database, but it doesn’t do everything if you don’t make it “live”. We’ll give…
Case study
Case study: how to collect positive reviews?
How can you get more positive reviews and comments, improve your overall average and climb the TripAdvisor ranking? In this study this case… We tell…
Case study: how to increase upsells ?
How to increase your upsells (services, packages, etc.)? Which tool to market something other than your sales? In this case study… We tell you how…
Case Study: How to retrieve your customer emails?
How do you retrieve customer email addresses that book in your hotel via OTAs? In this case study… We tell you how one hotel harvested…
Case study : marketing email & newsletter
How to generate 65 000 € of turnover with 1 newsletter sending? In this case study… We tell you how a hotel generated more than…
Case study: how to collect positive reviews?
How can you get more positive reviews and comments, improve your overall average and climb the TripAdvisor ranking? In this study this case… We tell…
Case study: how to increase upsells ?
How to increase your upsells (services, packages, etc.)? Which tool to market something other than your sales? In this case study… We tell you how…
Case Study: How to retrieve your customer emails?
How do you retrieve customer email addresses that book in your hotel via OTAs? In this case study… We tell you how one hotel harvested…
Case study : marketing email & newsletter
How to generate 65 000 € of turnover with 1 newsletter sending? In this case study… We tell you how a hotel generated more than…
Infographics
Artificial Intelligence to support your E-Reputation
Artificial Intelligence is a hotly debated topic.“What will it bring to our business?“How can we use it wisely?”“How can we maintain, despite everything, a human…
Privilege: Your hotel loyalty program.
Building customer loyalty by offering the little extra that cannot be found elsewhere remains a daily challenge for hoteliers.OTAs have understood this, which is why…
Detailed analysis of 600,000 reservations
In this infographic, you will find those informations :
Artificial Intelligence to support your E-Reputation
Artificial Intelligence is a hotly debated topic.“What will it bring to our business?“How can we use it wisely?”“How can we maintain, despite everything, a human…
Privilege: Your hotel loyalty program.
Building customer loyalty by offering the little extra that cannot be found elsewhere remains a daily challenge for hoteliers.OTAs have understood this, which is why…
Detailed analysis of 600,000 reservations
In this infographic, you will find those informations :
Video
20 Ideas to Save Time and Increase Revenue in your Hotel
Brendan May, Managing Director at Hotel Res Bot and Hotel Technology Evangelist with over 20 years of experience, meets Charlene Troccaz, Sales & CRM…
How to generate Hotel Revenues at 0% Occupancy
During the first wave of Covid, at 0% occupancy:– Hard Rock Hotels generated $1.5m in just four months by selling open-dated…
20 Ideas to Save Time and Increase Revenue in your Hotel
Brendan May, Managing Director at Hotel Res Bot and Hotel Technology Evangelist with over 20 years of experience, meets Charlene Troccaz, Sales & CRM specialist for one of the Leaders…
How to generate Hotel Revenues at 0% Occupancy
During the first wave of Covid, at 0% occupancy:– Hard Rock Hotels generated $1.5m in just four months by selling open-dated accommodation vouchers at just four…
