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Customer satisfaction and E-reputation: two pillars of success for the modern hotel industry.
Every satisfied customer represents a potential future booking and a potential ambassador for your establishment through online reviews and recommendations. At the same time, a
Using automated communication to improve customer experience in hotels
The hotel industry, marked by increasing competition and high expectations in terms of customer service, requires careful monitoring and a personalized approach. Today, more than
Optimize hotel management with relevant objectives and active KPI monitoring
How to adapt your objectives to your situation, the main KPIs to monitor, the essential tools for effective reporting? How can you train your teams
The importance of a hotel satisfaction survey
The hotel satisfaction survey is an essential tool for assessing the quality of services offered by a hotel to its guests after their stay. In
Customer satisfaction and E-reputation: two pillars of success for the modern hotel industry.
Every satisfied customer represents a potential future booking and a potential ambassador for your establishment through online reviews and recommendations. At the same time, a
Using automated communication to improve customer experience in hotels
The hotel industry, marked by increasing competition and high expectations in terms of customer service, requires careful monitoring and a personalized approach. Today, more than
Optimize hotel management with relevant objectives and active KPI monitoring
How to adapt your objectives to your situation, the main KPIs to monitor, the essential tools for effective reporting? How can you train your teams
The importance of a hotel satisfaction survey
The hotel satisfaction survey is an essential tool for assessing the quality of services offered by a hotel to its guests after their stay. In
White Book
Practical guide to OTA commissions
The hotel industry has a close relationship with OTAs, key players in the distribution and acquisition of reservations. Hotels seeking to capitalize on the visibility
Satisfaction or E-Reputation? That’s the question.
These two vital elements need to be mastered separately, and combined to get the best out of each, so as to reinforce your brand image,
Itinerary of a Hotel Guest
Customer Experience in the hotel industry is a sequence of subtle and meaningful interactions that go beyond the simple business transaction.The Journey that shapes the
How to build an optimal customer Database?
This white paper is about the importance of having a customer database, but it doesn’t do everything if you don’t make it “live”. We’ll give
Practical guide to OTA commissions
The hotel industry has a close relationship with OTAs, key players in the distribution and acquisition of reservations. Hotels seeking to capitalize on the visibility
Satisfaction or E-Reputation? That’s the question.
These two vital elements need to be mastered separately, and combined to get the best out of each, so as to reinforce your brand image,
Itinerary of a Hotel Guest
Customer Experience in the hotel industry is a sequence of subtle and meaningful interactions that go beyond the simple business transaction.The Journey that shapes the
How to build an optimal customer Database?
This white paper is about the importance of having a customer database, but it doesn’t do everything if you don’t make it “live”. We’ll give
Case study
Case study: how to collect positive reviews?
How can you get more positive reviews and comments, improve your overall average and climb the TripAdvisor ranking? In this study this case… We tell
Case study: how to increase upsells ?
How to increase your upsells (services, packages, etc.)? Which tool to market something other than your sales? In this case study… We tell you how
Case Study: How to retrieve your customer emails?
How do you retrieve customer email addresses that book in your hotel via OTAs? In this case study… We tell you how one hotel harvested
Case study : marketing email & newsletter
How to generate 65 000 € of turnover with 1 newsletter sending? In this case study… We tell you how a hotel generated more than
Case study: how to collect positive reviews?
How can you get more positive reviews and comments, improve your overall average and climb the TripAdvisor ranking? In this study this case… We tell
Case study: how to increase upsells ?
How to increase your upsells (services, packages, etc.)? Which tool to market something other than your sales? In this case study… We tell you how
Case Study: How to retrieve your customer emails?
How do you retrieve customer email addresses that book in your hotel via OTAs? In this case study… We tell you how one hotel harvested
Case study : marketing email & newsletter
How to generate 65 000 € of turnover with 1 newsletter sending? In this case study… We tell you how a hotel generated more than
Infographics
Artificial Intelligence to support your E-Reputation
Artificial Intelligence is a hotly debated topic.“What will it bring to our business?“How can we use it wisely?”“How can we maintain, despite everything, a human
Privilege: Your hotel loyalty program.
Building customer loyalty by offering the little extra that cannot be found elsewhere remains a daily challenge for hoteliers.OTAs have understood this, which is why
Detailed analysis of 600,000 reservations
In this infographic, you will find those informations :
Artificial Intelligence to support your E-Reputation
Artificial Intelligence is a hotly debated topic.“What will it bring to our business?“How can we use it wisely?”“How can we maintain, despite everything, a human
Privilege: Your hotel loyalty program.
Building customer loyalty by offering the little extra that cannot be found elsewhere remains a daily challenge for hoteliers.OTAs have understood this, which is why
Detailed analysis of 600,000 reservations
In this infographic, you will find those informations :
Video
20 Ideas to Save Time and Increase Revenue in your Hotel
Brendan May, Managing Director at Hotel Res Bot and Hotel Technology Evangelist with over 20 years of experience, meets Charlene Troccaz, Sales & CRM
How to generate Hotel Revenues at 0% Occupancy
During the first wave of Covid, at 0% occupancy:– Hard Rock Hotels generated $1.5m in just four months by selling open-dated
20 Ideas to Save Time and Increase Revenue in your Hotel
Brendan May, Managing Director at Hotel Res Bot and Hotel Technology Evangelist with over 20 years of experience, meets Charlene Troccaz, Sales & CRM specialist for one of the Leaders
How to generate Hotel Revenues at 0% Occupancy
During the first wave of Covid, at 0% occupancy:– Hard Rock Hotels generated $1.5m in just four months by selling open-dated accommodation vouchers at just four
