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Using automated communication to improve customer experience in hotels

Using automated communication to improve customer experience in hotels

The hotel industry, marked by increasing competition and high expectations in terms of customer service, requires careful monitoring and a personalized approach. Today, more than

Optimize hotel management with relevant objectives and active KPI monitoring

Optimize hotel management with relevant objectives and active KPI monitoring

How to adapt your objectives to your situation, the main KPIs to monitor, the essential tools for effective reporting? How can you train your teams

The importance of a hotel satisfaction survey

The importance of a hotel satisfaction survey

The hotel satisfaction survey is an essential tool for assessing the quality of services offered by a hotel to its guests after their stay. In

How to manage several hotels efficiently ?

How to manage several hotels efficiently ?

Managing several hotels is no easy task. You have to balance the needs of each location while maintaining high standards and controlling your finances. Knowing

Using automated communication to improve customer experience in hotels

Using automated communication to improve customer experience in hotels

The hotel industry, marked by increasing competition and high expectations in terms of customer service, requires careful monitoring and a personalized approach. Today, more than

Optimize hotel management with relevant objectives and active KPI monitoring

Optimize hotel management with relevant objectives and active KPI monitoring

How to adapt your objectives to your situation, the main KPIs to monitor, the essential tools for effective reporting? How can you train your teams

The importance of a hotel satisfaction survey

The importance of a hotel satisfaction survey

The hotel satisfaction survey is an essential tool for assessing the quality of services offered by a hotel to its guests after their stay. In

How to manage several hotels efficiently ?

How to manage several hotels efficiently ?

Managing several hotels is no easy task. You have to balance the needs of each location while maintaining high standards and controlling your finances. Knowing

White Book

Practical guide to OTA commissions

Practical guide to OTA commissions

The hotel industry has a close relationship with OTAs, key players in the distribution and acquisition of reservations. Hotels seeking to capitalize on the visibility

Satisfaction or E-Reputation? That’s the question.

Satisfaction or E-Reputation? That’s the question.

These two vital elements need to be mastered separately, and combined to get the best out of each, so as to reinforce your brand image,

Itinerary of a Hotel Guest

Itinerary of a Hotel Guest

Customer Experience in the hotel industry is a sequence of subtle and meaningful interactions that go beyond the simple business transaction.The Journey that shapes the

How to build an optimal customer Database?

How to build an optimal customer Database?

This white paper is about the importance of having a customer database, but it doesn’t do everything if you don’t make it “live”. We’ll give

Practical guide to OTA commissions

Practical guide to OTA commissions

The hotel industry has a close relationship with OTAs, key players in the distribution and acquisition of reservations. Hotels seeking to capitalize on the visibility

Satisfaction or E-Reputation? That’s the question.

Satisfaction or E-Reputation? That’s the question.

These two vital elements need to be mastered separately, and combined to get the best out of each, so as to reinforce your brand image,

Itinerary of a Hotel Guest

Itinerary of a Hotel Guest

Customer Experience in the hotel industry is a sequence of subtle and meaningful interactions that go beyond the simple business transaction.The Journey that shapes the

How to build an optimal customer Database?

How to build an optimal customer Database?

This white paper is about the importance of having a customer database, but it doesn’t do everything if you don’t make it “live”. We’ll give

Case study

Case study: how to collect positive reviews?

Case study: how to collect positive reviews?

How can you get more positive reviews and comments, improve your overall average and climb the TripAdvisor ranking? In this study this case… We tell

Case study: how to increase upsells ?

Case study: how to increase upsells ?

How to increase your upsells (services, packages, etc.)? Which tool to market something other than your sales? In this case study… We tell you how

Case Study: How to retrieve your customer emails?

Case Study: How to retrieve your customer emails?

How do you retrieve customer email addresses that book in your hotel via OTAs? In this case study… We tell you how one hotel harvested

Case study : marketing email & newsletter

Case study : marketing email & newsletter

How to generate 65 000 € of turnover with 1 newsletter sending? In this case study… We tell you how a hotel generated more than

Case study: how to collect positive reviews?

Case study: how to collect positive reviews?

How can you get more positive reviews and comments, improve your overall average and climb the TripAdvisor ranking? In this study this case… We tell

Case study: how to increase upsells ?

Case study: how to increase upsells ?

How to increase your upsells (services, packages, etc.)? Which tool to market something other than your sales? In this case study… We tell you how

Case Study: How to retrieve your customer emails?

Case Study: How to retrieve your customer emails?

How do you retrieve customer email addresses that book in your hotel via OTAs? In this case study… We tell you how one hotel harvested

Case study : marketing email & newsletter

Case study : marketing email & newsletter

How to generate 65 000 € of turnover with 1 newsletter sending? In this case study… We tell you how a hotel generated more than

Infographics

Our Brochure

Our Brochure

Find out more about our CRM tool, its features and functionalities.

Artificial Intelligence to support your E-Reputation

Artificial Intelligence to support your E-Reputation

Artificial Intelligence is a hotly debated topic.“What will it bring to our business?“How can we use it wisely?”“How can we maintain, despite everything, a human

Privilege: Your hotel loyalty program.

Privilege: Your hotel loyalty program.

Building customer loyalty by offering the little extra that cannot be found elsewhere remains a daily challenge for hoteliers.OTAs have understood this, which is why

Detailed analysis of 600,000 reservations

Detailed analysis of 600,000 reservations

In this infographic, you will find those informations :

Our Brochure

Our Brochure

Find out more about our CRM tool, its features and functionalities.

Artificial Intelligence to support your E-Reputation

Artificial Intelligence to support your E-Reputation

Artificial Intelligence is a hotly debated topic.“What will it bring to our business?“How can we use it wisely?”“How can we maintain, despite everything, a human

Privilege: Your hotel loyalty program.

Privilege: Your hotel loyalty program.

Building customer loyalty by offering the little extra that cannot be found elsewhere remains a daily challenge for hoteliers.OTAs have understood this, which is why

Detailed analysis of 600,000 reservations

Detailed analysis of 600,000 reservations

In this infographic, you will find those informations :

Video

20 Ideas to Save Time and Increase Revenue in your Hotel

20 Ideas to Save Time and Increase Revenue in your Hotel

Brendan May, Managing Director at Hotel Res Bot and Hotel Technology Evangelist with over 20 years of experience, meets Charlene Troccaz, Sales & CRM

How to generate Hotel Revenues at 0% Occupancy

How to generate Hotel Revenues at 0% Occupancy

During the first wave of Covid, at 0% occupancy:–    Hard Rock Hotels generated $1.5m in just four months by selling open-dated

20 Ideas to Save Time and Increase Revenue in your Hotel

20 Ideas to Save Time and Increase Revenue in your Hotel

Brendan May, Managing Director at Hotel Res Bot and Hotel Technology Evangelist with over 20 years of experience, meets Charlene Troccaz, Sales & CRM specialist for one of the Leaders

How to generate Hotel Revenues at 0% Occupancy

How to generate Hotel Revenues at 0% Occupancy

During the first wave of Covid, at 0% occupancy:–    Hard Rock Hotels generated $1.5m in just four months by selling open-dated accommodation vouchers at just four