Building customer loyalty by offering the little extra that cannot be found elsewhere remains a daily challenge for hoteliers.
OTAs have understood this, which is why they have developed Loyalty programs, such as Genius at Booking.com.
Large hotel groups often have this capability too, but what about independent hoteliers or smaller groups?
Thanks to the CRM Experience, offer ALL your customers the possibility of joining your own GENIUS.
Intelligent and fully automated, the Privilege program delivers to each of your customers, from their first stay, services and advantages that only exist in your hotel, on your own Website.
- Create levels that evolve with your customers’ stays.
- Create Marketing communication dedicated to your privileged customer segments.
- Segment the Extras and Services displayed in the different forms.
- Follow all the history of a customer, even within a Hotel group