Hotel & restaurant CRM
Together, let's build customer loyalty
All your information is centralized, usable and optimized to increase your revenues. Thanks
to the RCU (Unique Customer Repository), take advantage of automatically updated and
deduplicated customer cardexes. Retrieve your customers’ contact information and segment
them to understand their desires, provide them with a unique service, encourage them to
leave positive feedback, and build loyalty by communicating with them in a personalized and
The quality control that CRM Experience performs for me on my customers is really great. I have, on several occasions, defused very annoying situations for the customer and have
transformed the test by having a customer delighted with our management and the hotel team.
Le Villa Italia
Hôtel de la Porte Dorée
Arvor Dorian Hotel
La Toubana Hotel & Spa
Princesse Caroline Hotel
These two vital elements need to be mastered separately, and combined to get the best out of each, so as to reinforce your brand image,
Booking.com is one of the world’s most popular hotel booking platforms, offering travelers a variety of accommodation options just a click away. However, for hoteliers,
Management and segmentation of your customer database
Automatically collect, enrich and segment your customer data in order to target and refine your communication and marketing actions. Offer a "tailored" experience to your customers: send the right offer, on the right channel, at the right time!
Obtain a unique customer database in a 100% automatic way, centralizing all the information related to each of your customers: import your existing databases, restructure your customer data and merge duplicate customer records
Automated pre-stay, in-stay and post-stay communication
Automatically accompany your customers throughout their stay, from booking confirmation to post-stay communication, including pre-stay, pre-check-in, in-stay and post-stay satisfaction surveys, customer review collection, promotional emails, etc.
Customer Satisfaction and E-Reputation
AAnalyze and improve the quality of your rooms and services to optimize your customers' experience. Then increase online reviews and improve your ranking on OTAS, Google, TripAdvisor, etc. with consolidated reputation management, customer satisfaction surveys and automated quality analysis reports.
Increase direct bookings and decrease OTA commissions
Capture customer email addresses and send them campaigns with exclusive promotional offers and unique, personalized benefits. Take control of your customer relationship, increase visibility, build loyalty, generate more direct bookings and lower OTAs commissions!
Increase TRevPar and additional sales
Segment your customer database to offer the right services to the right people. Anticipate needs and provide solutions: the customer will feel pampered, you will improve their experience with you, generate additional sales in a 100% automated way, and thus increase your TRevPAR
Cross-selling and additional sales
If your establishment offers something other than accommodation: spa, restaurant, souvenir store, sale of local products, etc. Offer your customers products and services that are compatible with those they purchase, build loyalty, and increase revenue from your related activities.
Automate tasks and save operational time
Automate pre-, in-, and post-stay mailings, and schedule personalized email campaigns based on your customer segmentation automatically. Generate revenue and build customer loyalty without even thinking about it!