Exploring the dynamic and sometimes complex relationship between online travel agencies (OTAs) and hoteliers, our series of articles looks at this pivotal relationship that
Delivering customer satisfaction is a key priority for hoteliers, and even more so when it concerns a group’s brand image. Maintaining or improving quality
Your goal is to communicate more often to your customers… But : Take control of our different automated e-mailing scenarios. Analyze your customers, Segment
Customer Experience in the hotel industry is a sequence of subtle and meaningful interactions that go beyond the simple business transaction.The Journey that shapes
This White Paper deals with the importance of knowing and mastering the Customer Journey in hospitality, in order to provide a better guest experience,
