- How can we meet the new expectations of the customers?
- How to satisfy every customer who walks through the door of the hotel?
- How can you be sure that once they leave, your customers will promote you well?
- How can you make your property the place to be every time they come and go?
This White Paper deals with the importance of knowing and mastering the Customer Journey in hospitality, in order to provide a better guest experience, through numerous tips and testimonials given by several professionals in the industry.
Summary :
- Introduction
01 – The Guest’s Journey
1.1 – Map out the customer’s journey
1.2 – Set up a Daily Routine
- Conclusion 1
02 – The Guest Experience
2.1 – Dynamize the Check-In
2.2 – Build a bond during the stay
2.3 – The Check-Out, last Human Contact
2.4 – Dealing with negative comments
- Conclusion 2
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