Support travellers at every stage of the customer journey from booking to retention
Before a stay
PREPARE FOR YOUR CLIENT'S ARRIVAL; START TO UNDERSTAND THEM
Start contacting your clients from the moment they book.
- be quicker;
- be more responsive;
- and achieve greater satisfaction.
- Segmented profiles = targeted offers
- Fewer services presented = 6 times more sales
Adele Gutman – VP Sales, Marketing and Revenue at The Library Hotel Collection & Manager at the world’s top hotel on TripAdvisor (2017)
During a stay
DISCOVER WHAT YOUR CLIENTS THINK ABOUT YOU, ENCOURAGE THEM TO LEAVE COMMENTS, AND WIN THEIR LOYALTY DIRECT
Allow your clients to complete the check-in form on a tablet, or check in remotely from their smartphones.
This will save your receptionists time and reduce data entry errors.
Keep in touch and offer services to suit your clients so they can enhance their stay.
Head off negative reviews by automatically sending an email to allow clients to report on their satisfaction in a click during their stay.
30 to 40% of people don’t naturally tend to speak up when there is a problem. Take action by automatically sending a quality control email during your clients’ stay.
After a stay
EASILY WIN CLIENT LOYALTY
Satisfaction survey and analysis
Send all your clients a satisfaction survey after they depart and discover what they think of you.
Analyse the results of your satisfaction surveys and improve your understanding of what your clients need.
Encourage clients to leave a review
Increase the number of comments about your hotel by automatically asking clients to leave a review!
Choose your preferred review platform: Google, TripAdvisor, Booking.com, Expedia, etc.
Thank you email with promo code
Thank your satisfied clients with a promo code!
Automatically send your clients rewards from their first stay with you to boost your direct booking rate!
Our CRM uses certain indicators (number of nights at your hotel, amount spent, etc.) to calculate personalised benefits for every client and automatically inserts them into email campaigns you send out.
Of course, these benefits are ONLY available on your website.
The quality control that CRM Experience performs for me on my customers is really great. I have, on several occasions, defused very annoying situations for the customer and have
transformed the test by having a customer delighted with our management and the hotel team.
Le Villa Italia
Hôtel de la Porte Dorée
Arvor Dorian Hotel
La Toubana Hotel & Spa
Princesse Caroline Hotel