
Follow your ratings, opinions and positions on different online platforms

Evolution of your e-reputation
Follow the evolution and anticipate your future e-reputation. We compare the average score displayed with your most recent scores.
You can then predict your future rating and therefore your e-reputation.
Reviews management
Centralize the management of your customer reviews: visualize on a single interface all the reviews about your hotel (Tripadvisor, Booking.com, Expedia, Orbitz, Google, etc.)


Semantic analysis of reviews
Improve the customer experience with semantic analysis of customer reviews: they represent valuable information that allows you to understand the expectations and needs of travelers, as well as the strengths and weaknesses of your establishment. Semantic analysis allows you to draw relevant conclusions to improve your services.

Balmoral Hotel

The quality control that CRM Experience performs for me on my customers is really great. I have, on several occasions, defused very annoying situations for the customer and have
transformed the test by having a customer delighted with our management and the hotel team.
Le Villa Italia

Hôtel de la Porte Dorée

Arvor Dorian Hotel

La Toubana Hotel & Spa

Princesse Caroline Hotel

Artificial Intelligence to support your E-Reputation
Artificial Intelligence is a hotly debated topic.“What will it bring to our business?“How can we use it wisely?”“How can we maintain, despite everything, a human

Hotels groups: Improve your E-reputation management
Your hotels collect a large number of online reviews, but : And in the case of : The various E-Reputation management platforms already do part