Analyze and improve your e-reputation
Follow your ratings, opinions and positions on different online platforms
Evolution of your e-reputation
Follow the evolution and anticipate your future e-reputation. We compare the average score displayed with your most recent scores.
You can then predict your future rating and therefore your e-reputation.
Centralize the management of your customer reviews: visualize on a single interface all the reviews about your hotel (Tripadvisor, Booking.com, Expedia, Orbitz, Google, etc.)
Semantic analysis of reviews
Improve the customer experience with semantic analysis of customer reviews: they represent valuable information that allows you to understand the expectations and needs of travelers, as well as the strengths and weaknesses of your establishment. Semantic analysis allows you to draw relevant conclusions to improve your services.
The quality control that CRM Experience performs for me on my customers is really great. I have, on several occasions, defused very annoying situations for the customer and have
transformed the test by having a customer delighted with our management and the hotel team.
Le Villa Italia
Hôtel de la Porte Dorée
Arvor Dorian Hotel
La Toubana Hotel & Spa
Princesse Caroline Hotel
In today’s digital age, online reviews have become a powerful forum for consumers to express their experiences; both their satisfaction and their dissatisfaction. So how
Exploring the dynamic and sometimes complex relationship between online travel agencies (OTAs) and hoteliers, our series of articles looks at this pivotal relationship that is