Tour eiffel CRM experience hotel

Our History

For 13 years, the co-founders of Experience have supported hoteliers in search of a live booking solution and lower commissions. They spent considerable time with managers and hotel owners and worked diligently on their marketing strategy.

After spending many years in this field, it became clear that there was no viable 360° tool to effectively manage the customer journey from booking through to loyalty programs.

A range of disparate tools existed in the hotel market, but no solution could claim to be comprehensive and provide uniform results.

So we had to create one

EXPERIENCE IN 5 KEY DATES

A Team Effort

The founders of Experience joined forces and worked within the same company for a few years.

2005

Progress9

The idea of helping hoteliers became a reality. Progress9, Experience's original name, arrived on the scene to provide a range of comprehensive digital solutions (websites, apps, etc.).

2013

Experience's Beta Version

Everything starts with a satisfaction survey. The concept was to follow the customer experience before, during and after their stay; the CRM strategy was now in place.

2015

First Goal Achieved

Experience’s customer list reached 300, the first of many goals to come.

2016

1,300 Customers

Experience currently helps more than 1,300 hotels generate revenue by effectively communicating with their guests.

2023

The experience Team

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Pierre Volckman-Delabesse

Chairman & Chief Executive Officer

Aude Bachelot

Director of Operations and Finance - Associate Director

Clément Landès

Product Director

Anne-Sophie Wolff

Customer Relations Director

Anne Loussier - support client Experience CRM

Anne

Customer Support Assistant

Isis Sery

Implementation manager

Philippe Wolff

Customer Support Assistant

Aurore Sanchez

Implementation Manager

Chloé Castérot Client success manager Experience CRM

Chloé Castérot

Customer Services Manager

Alexis Vauchel

Developer

Batiste Boisson

Developer

Quentin Carissimo

Developer

Michel Nyassi Développeur Experience CRM

Michel Nyassi

Developer

Robin Vigliotti Infra IT Experience CRM

Robin Vigliotti

IT infrastructure manager

Simon Thomas Directeur commercial Experience CRM

Simon Thomas

Sales & Marketing Director

Sabine Robin

Sales Engineer

Alix Le Foyer de Costil

Sales Engineer

Mariana Méndez

Mariana Méndez

Sales Engineer

Erell Le Guennec - Business Developper

Erell Le Guennec

Business Developer

Thibaud Collignon

Thibaud Collignon

Marketing Coordinator

Léodie Panis

Accountant

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Pierre Volckman-Delabesse

Président Directeur Général

Aude Bachelot

Directrice Opérations et Finances - Directrice Associée

Clément Landès

Directeur Produit

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Anne-Sophie Wolff

Client support Director

Chloé Castérot Client success manager Experience CRM

Anne Loussier

Customer Success Manager

Isis Sery

International implementation manager

Aurore Sanchez

Implementation manager

Philippe Wolff

Client Support

Anne Loussier - support client Experience CRM

Anne Loussier

Client Support

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Batiste Boisson

Developer

Alexis Vauchel

Developer

Quentin Carissimo

Developeur

Michel Nyassi Développeur Experience CRM

Michel Nyassi

Developer

Robin Vigliotti Infra IT Experience CRM

Robin Vigliotti

IT infrastructure manager

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Simon Thomas Directeur commercial Experience CRM

Simon Thomas

Sales & Marketing Directeor

Sabine Robin

Sales Engineer

Alix Le Foyer de Costil

Sales Engineer

Mariana Méndez

Mariana Méndez

Sales Engineer

Erell Le Guennec - Business Developper

Erell Le Guennec

Business Developer

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Simon Thomas Directeur commercial Experience CRM

Simon Thomas

Sales & Marketing Directeor

Thibaud Collignon

Thibaud Collignon

Marketing Coordinator

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Léodie Panis

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