For 13 years, the co-founders of Experience have supported hoteliers in search of a live booking solution and lower commissions. They spent considerable time with managers and hotel owners and worked diligently on their marketing strategy.
After spending many years in this field, it became clear that there was no viable 360° tool to effectively manage the customer journey from booking through to loyalty programs.
A range of disparate tools existed in the hotel market, but no solution could claim to be comprehensive and provide uniform results.
So we had to create one
EXPERIENCE IN 5 KEY DATES
The founders of Experience joined forces and worked within the same company for a few years.2005
The idea of helping hoteliers became a reality. Progress9, Experience's original name, arrived on the scene to provide a range of comprehensive digital solutions (websites, apps, etc.).2013
Everything starts with a satisfaction survey. The concept was to follow the customer experience before, during and after their stay; the CRM strategy was now in place.2015
Experience’s customer list reached 300, the first of many goals to come.2016
Experience currently helps more than 1,300 hotels generate revenue by effectively communicating with their guests.2023