Tour eiffel CRM experience hotel

Our History

For 13 years, the co-founders of Experience have supported hoteliers in search of a live booking solution and lower commissions. They spent considerable time with managers and hotel owners and worked diligently on their marketing strategy.

After spending many years in this field, it became clear that there was no viable 360° tool to effectively manage the customer journey from booking through to loyalty programs.

A range of disparate tools existed in the hotel market, but no solution could claim to be comprehensive and provide uniform results.

So we had to create one

EXPERIENCE IN 5 KEY DATES

A Team Effort

The founders of Experience joined forces and worked within the same company for a few years.

2005

Progress9

The idea of helping hoteliers became a reality. Progress9, Experience's original name, arrived on the scene to provide a range of comprehensive digital solutions (websites, apps, etc.).

2013

Experience's Beta Version

Everything starts with a satisfaction survey. The concept was to follow the customer experience before, during and after their stay; the CRM strategy was now in place.

2015

First Goal Achieved

Experience’s customer list reached 300, the first of many goals to come.

2016

1,300 Customers

Experience currently helps more than 1,300 hotels generate revenue by effectively communicating with their guests.

2023

The experience Team

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Pierre Volckman-Delabesse

Chairman & Chief Executive Officer

Aude Bachelot

Director of Operations and Finance - Associate Director

Clément Landès

Product Director

Anne-Sophie Wolff

Customer Relations Director

who ?

Anne

Customer Support Assistant

Isis Sery

Implementation manager

Philippe Wolff

Customer Support Assistant

Aurore Sanchez

Implementation Manager

Chloé Castérot

Customer Services Manager

Alexis Vauchel

Developer

Batiste Boisson

Developer

Quentin Carissimo

Developer

Djamel Khireddine

Djamel Khireddine

Trainee Sales Representative

who ?

Simon Thomas

Developer

Sabine Robin

Sales Engineer

Alix Le Foyer de Costil

Sales Engineer

Mariana Méndez

Mariana Méndez

Ingénieure Commerciale

Tess Bodivit

Marketing Executive

Thibaud Collignon

Thibaud Collignon

Trainee Communications Officer

Léodie Panis

Accountant

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Pierre Volckman-Delabesse

Président Directeur Général

Aude Bachelot

Directrice Opérations et Finances - Directrice Associée

Clément Landès

Directeur Produit

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Anne-Sophie Wolff

Responsable Support Clients

Gil Fraqueiro

Assistant Support Clients

Isis Sery

Responsable Internationale de l’implémentation

Philippe Wolff

Assistant Support Clients

Aurore Sanchez

Chargée d'implémentation

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Batiste Boisson

Développeur

Alexis Vauchel

Développeur

Quentin Carissimo

Développeur

Djamel Khireddine

Djamel Khireddine

Développeur

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who ?

Simon Thomas

Directeur commercial

Sabine Robin

Ingénieure Commerciale

Alix Le Foyer de Costil

Ingénieure Commerciale

Mariana Méndez

Mariana Méndez

Ingénieure Commerciale

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Simon Thomas

Directeur Commercial & Marketing

Thibaud Collignon

Thibaud Collignon

Assistant marketing

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Léodie Panis

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