Media and resources space

E reputation

répondre mauvais avis Experience CRM
In today’s digital age, online reviews have become a powerful forum for consumers to express their experiences; both their
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Exploring the dynamic and sometimes complex relationship between online travel agencies (OTAs) and hoteliers, our series of articles looks at this pivotal relationship that
In the ever-changing world of hotels, OTAs (Online Travel Agencies) have become key players. These virtual platforms, such as, Expedia and Airbnb, are
Livre blanc Experience CRM : Satisfaction ou E-réputation ? Telle est la question
These two vital elements need to be mastered separately, and combined to get the best out of each, so as to reinforce your brand
Les avantages de la récolte d'avis pour votre hôtel
On the Internet, for a hotel to be well referenced and visible, it needs to collect good reviews from its customers. However, this can
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L'intelligence artificielle révolutionne l'e-réputation
Artificial Intelligence is a hotly debated topic.“What will it bring to our business?“How can we use it wisely?”“How can we maintain, despite everything, a
Your hotels collect a large number of online reviews, but :  And in the case of :  The various E-Reputation management platforms already do
You get a lot of customer reviews everyday, but :  And for those cases where :  There are many platforms offering E-Reputation management support,
Comment améliorer votre classement sur Tripadvisor ?
An online review platform and powerful tool used by travelers around the world to help them find great restaurants and hotels, a high ranking
Experience CRM Case Study: How to harvest positive reviews
How can you get more positive reviews and comments, improve your overall average and climb the TripAdvisor ranking? In this study this case… We