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Hotel Group

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Hotel Group: Post

How to manage several hotels efficiently ?

Managing several hotels is no easy task. You have to balance the needs of each location while maintaining high

From partnership to competition: OTAs through the eyes of hoteliers

Exploring the dynamic and sometimes complex relationship between online travel agencies (OTAs) and hoteliers, our series of articles looks at this pivotal relationship that

What does “hotel CRM” means ?

A hotel CRM (Customer Relationship Management) states exactly what it does: it manages the relationship you have with the customers of your hotel. How

7 types of CRM, which one to choose?

Dear hotel owners and managers, Since the beginning of Experience Hotel, nearly 5,000 marketing directors, revenue managers, GMs and owners representing more than 11,000

CRM & Sales Management for a multi-operational company

Dear hoteliers, Many of you manage “a little” more than a hotel. You manage spas, restaurants, vineyards, thermal baths, just to name a few.

7 Preconceived ideas about Hotel CRM tools

Recently, I read a fantastic article written by a hotel consultant who explained that CRM tools are one of the worst things ever to

598 hoteliers share their best tips for boosting revenues in times of crisis

Dear hotel owners and managers, Recently, we sent a survey to thousands of your colleagues, with two goals: to ask them about the major

How to choose the best CRM for YOUR Hotel?

Dear Hoteliers, I am continuing to work on compiling a resource on CRMs for the hospitality industry. I have made a great deal of

Are Hotel Chains destined to disappear?

Dear hoteliers, Sometimes, you have to step back and observe what’s going on around you – even if it’s not always easy, given the