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Are Hotel Chains destined to disappear?
Managing several hotels is no easy task. You have to balance the needs of each location while maintaining high
Parcours client
Exploring the dynamic and sometimes complex relationship between online travel agencies (OTAs) and hoteliers, our series of articles looks at this pivotal relationship that
Comment choisir un CRM pour votre hôtel ?
A hotel CRM (Customer Relationship Management) states exactly what it does: it manages the relationship you have with the customers of your hotel. How
7 types de CRM, lequel choisir ?
Dear hotel owners and managers, Since the beginning of Experience Hotel, nearly 5,000 marketing directors, revenue managers, GMs and owners representing more than 11,000
Dear hoteliers, Many of you manage “a little” more than a hotel. You manage spas, restaurants, vineyards, thermal baths, just to name a few.
Les 7 a priori sur le CRM hôtelier
Recently, I read a fantastic article written by a hotel consultant who explained that CRM tools are one of the worst things ever to
KPIs to track
Dear hotel owners and managers, Recently, we sent a survey to thousands of your colleagues, with two goals: to ask them about the major
Dear Hoteliers, I am continuing to work on compiling a resource on CRMs for the hospitality industry. I have made a great deal of
Are Hotel Chains destined to disappear?
Dear hoteliers, Sometimes, you have to step back and observe what’s going on around you – even if it’s not always easy, given the