What does “hotel CRM” means ? A hotel CRM (Customer Relationship Management) states exactly what it does: it manages the relationship you have with the read more
7 types of CRM, which one to choose? Dear hotel owners and managers, Since the beginning of Experience Hotel, nearly 5,000 marketing directors, revenue managers, GMs and owners representing more than 11,000 read more
CRM & Sales Management for a multi-operational company Dear hoteliers, Many of you manage “a little” more than a hotel. You manage spas, restaurants, vineyards, thermal baths, just to name a few. read more
7 Preconceived ideas about Hotel CRM tools Recently, I read a fantastic article written by a hotel consultant who explained that CRM tools are one of the worst things ever to read more
598 hoteliers share their best tips for boosting revenues in times of crisis Dear hotel owners and managers, Recently, we sent a survey to thousands of your colleagues, with two goals: to ask them about the major read more
How to choose the best CRM for YOUR Hotel? Dear Hoteliers, I am continuing to work on compiling a resource on CRMs for the hospitality industry. I have made a great deal of read more
Are Hotel Chains destined to disappear? Dear hoteliers, Sometimes, you have to step back and observe what’s going on around you – even if it’s not always easy, given the read more
