Resources: All our Post on customer journey

Customer satisfaction and E-reputation: two pillars of success for the modern hotel industry.

Every satisfied customer represents a potential future booking and a potential ambassador for your establishment through online reviews and

Using automated communication to improve customer experience in hotels

The hotel industry, marked by increasing competition and high expectations in terms of customer service, requires careful monitoring and a personalized approach. Today, more

Optimize hotel management with relevant objectives and active KPI monitoring

How to adapt your objectives to your situation, the main KPIs to monitor, the essential tools for effective reporting? How can you train your

The importance of a hotel satisfaction survey

The hotel satisfaction survey is an essential tool for assessing the quality of services offered by a hotel to its guests after their stay.

How to manage several hotels efficiently ?

Managing several hotels is no easy task. You have to balance the needs of each location while maintaining high standards and controlling your finances.

From partnership to competition: OTAs through the eyes of hoteliers

Exploring the dynamic and sometimes complex relationship between online travel agencies (OTAs) and hoteliers, our series of articles looks at this pivotal relationship that

OTAs: friend or foe of hoteliers?

In the ever-changing world of hotels, OTAs (Online Travel Agencies) have become key players. These virtual platforms, such as Booking.com, Expedia and Airbnb, are

Customizing the customer journey : creating unique experiences

Hoteliers, we teach you nothing: the ability to offer a tailor-made experience is now a key element to build a lasting and profitable relationship

Understanding and reducing commissions to Booking.com

Booking.com is one of the world’s most popular hotel booking platforms, offering travelers a variety of accommodation options just a click away. However, for

How to prepare your hotel newsletter for Christmas?

Christmas, its illuminations, its markets, its gift lists… Isn’t it time to tell your customers about it? You lack ideas? Experience helps you prepare

What reviews have your customers left in recent months?

86%: this is the percentage of people who consult customer reviews before choosing their hotel, whether on online reservation sites, Google or TripAdvisor. It

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Case Study

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Customer Journey: Post

Customer satisfaction and E-reputation: two pillars of success for the modern hotel industry.

Using automated communication to improve customer experience in hotels

Optimize hotel management with relevant objectives and active KPI monitoring

The importance of a hotel satisfaction survey

How to manage several hotels efficiently ?

From partnership to competition: OTAs through the eyes of hoteliers

OTAs: friend or foe of hoteliers?

Customizing the customer journey : creating unique experiences

Understanding and reducing commissions to Booking.com

How to prepare your hotel newsletter for Christmas?

What reviews have your customers left in recent months?

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