Customer Journey
Medias and resources

Customer Journey: Post

KPIs to track
How to adapt your objectives to your situation, the main KPIs to monitor, the essential tools for effective reporting?
hotel satisfaction survey
The hotel satisfaction survey is an essential tool for assessing the quality of services offered by a hotel to its guests after their stay.
Are Hotel Chains destined to disappear?
Managing several hotels is no easy task. You have to balance the needs of each location while maintaining high standards and controlling your finances.
Établissement hôtelier
Exploring the dynamic and sometimes complex relationship between online travel agencies (OTAs) and hoteliers, our series of articles looks at this pivotal relationship that
In the ever-changing world of hotels, OTAs (Online Travel Agencies) have become key players. These virtual platforms, such as, Expedia and Airbnb, are
Customer journey
Hoteliers, we teach you nothing: the ability to offer a tailor-made experience is now a key element to build a lasting and profitable relationship
comprendre et réduire commissions booking is one of the world’s most popular hotel booking platforms, offering travelers a variety of accommodation options just a click away. However, for
Comment préparer sa newsletter hôtelière pour Noël ?
Christmas, its illuminations, its markets, its gift lists… Isn’t it time to tell your customers about it? You lack ideas? Experience helps you prepare
Quels avis ont laissé vos clients ces derniers mois ?
86%: this is the percentage of people who consult customer reviews before choosing their hotel, whether on online reservation sites, Google or TripAdvisor.  It
augmenter trevpar hotzl
Dear hoteliers, As you already know, providing targeted and personalized offers to your guests (before and during their stay) improves the guest experience and
Top des 10 services hôteliers - Experiences CRM hotel
What services should you have in your hotel? To answer this question, the Experience Hotel team analyzed thousands of pieces of data provided by