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Customer Journey
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Customer Journey: Post

Établissement hôtelier
Exploring the dynamic and sometimes complex relationship between online travel agencies (OTAs) and hoteliers, our series of articles looks
ota booking.com
In the ever-changing world of hotels, OTAs (Online Travel Agencies) have become key players. These virtual platforms, such as Booking.com, Expedia and Airbnb, are
Customer journey
Hoteliers, we teach you nothing: the ability to offer a tailor-made experience is now a key element to build a lasting and profitable relationship
comprendre et réduire commissions booking
Booking.com is one of the world’s most popular hotel booking platforms, offering travelers a variety of accommodation options just a click away. However, for
Comment préparer sa newsletter hôtelière pour Noël ?
Christmas, its illuminations, its markets, its gift lists… Isn’t it time to tell your customers about it? You lack ideas? Experience helps you prepare
Quels avis ont laissé vos clients ces derniers mois ?
86%: this is the percentage of people who consult customer reviews before choosing their hotel, whether on online reservation sites, Google or TripAdvisor.  It
augmenter trevpar hotzl
Dear hoteliers, As you already know, providing targeted and personalized offers to your guests (before and during their stay) improves the guest experience and
Top des 10 services hôteliers - Experiences CRM hotel
What services should you have in your hotel? To answer this question, the Experience Hotel team analyzed thousands of pieces of data provided by
Comment choisir un CRM pour votre hôtel ?
A hotel CRM (Customer Relationship Management) states exactly what it does: it manages the relationship you have with the customers of your hotel. How
7 types de CRM, lequel choisir ?
Dear hotel owners and managers, Since the beginning of Experience Hotel, nearly 5,000 marketing directors, revenue managers, GMs and owners representing more than 11,000
Dear hoteliers, I recently spoke with Anja Poser, Sales Manager at Apart’hôtel Ajoupa, Aparthotel Vieux Nice, Hôtel du Centre and Hôtel de France Nice,