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E-reputation
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E-reputation: Post

répondre mauvais avis Experience CRM
In today’s digital age, online reviews have become a powerful forum for consumers to express their experiences; both their
Parcours client
Exploring the dynamic and sometimes complex relationship between online travel agencies (OTAs) and hoteliers, our series of articles looks at this pivotal relationship that
ota booking.com
In the ever-changing world of hotels, OTAs (Online Travel Agencies) have become key players. These virtual platforms, such as Booking.com, Expedia and Airbnb, are
Les avantages de la récolte d'avis pour votre hôtel
On the Internet, for a hotel to be well referenced and visible, it needs to collect good reviews from its customers. However, this can
Comment améliorer votre classement sur Tripadvisor ?
An online review platform and powerful tool used by travelers around the world to help them find great restaurants and hotels, a high ranking
Quels avis ont laissé vos clients ces derniers mois ?
86%: this is the percentage of people who consult customer reviews before choosing their hotel, whether on online reservation sites, Google or TripAdvisor.  It
Comment choisir un CRM pour votre hôtel ?
A hotel CRM (Customer Relationship Management) states exactly what it does: it manages the relationship you have with the customers of your hotel. How
7 types de CRM, lequel choisir ?
Dear hotel owners and managers, Since the beginning of Experience Hotel, nearly 5,000 marketing directors, revenue managers, GMs and owners representing more than 11,000
Les 7 a priori sur le CRM hôtelier
Recently, I read a fantastic article written by a hotel consultant who explained that CRM tools are one of the worst things ever to
Dear hotel owners and managers, Today, I’d like to talk to you about the various levers that affect the customer journey, from the initial
I know that 95% of people mix their e-reputation and guest satisfaction analysis. I did the same thing myself for years. It was only