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Établissement hôtelier
Exploring the dynamic and sometimes complex relationship between online travel agencies (OTAs) and hoteliers, our series of articles looks
ota booking.com
In the ever-changing world of hotels, OTAs (Online Travel Agencies) have become key players. These virtual platforms, such as Booking.com, Expedia and Airbnb, are
Increase your Upsell
Upselling is a sales strategy that involves offering customers products or services that are additional to, or higher in range than, those initially envisaged.
Christmas decoration
Christmas holidays, synonymous with precious family moments, are crucial for hotels, as guests are looking for unforgettable experiences.  During this important time, customers want
Brochure experience EN
Find out more about our CRM tool, its features and functionalities.
Infographic: An analysis of 600,000 French reservations
In this infographic, you will find those informations :
Understanding Guest Experience - Experience Hotel Infographic
Delivering customer satisfaction is a key priority for hoteliers, and even more so when it concerns a group’s brand image. Maintaining or improving quality
Satisfying your customers is the essence of the hospitality industry, and to maintain and improve the quality of your service you need to be
Your website is attractive, the time response is good, you are well referenced, but :  How to create “loyalty” from the first glance? How
programme de fidélité hôtelier
Recover guests’ personal details before they check in. Your database is too often filled with OTA clients’ emails or incomplete details? You are not
Experience CRM hotel restaurant - le pré-stay
Get the correct personal contact details of your guests even before their arrival, in order to communicate with them, improve their experience, and thus