Managing several hotels is no easy task. You have to balance the needs of each location while maintaining high standards and controlling your finances.
Exploring the dynamic and sometimes complex relationship between online travel agencies (OTAs) and hoteliers, our series of articles looks at this pivotal relationship that
In the ever-changing world of hotels, OTAs (Online Travel Agencies) have become key players. These virtual platforms, such as Booking.com, Expedia and Airbnb, are
Upselling is a sales strategy that involves offering customers products or services that are additional to, or higher in range than, those initially envisaged.
Christmas holidays, synonymous with precious family moments, are crucial for hotels, as guests are looking for unforgettable experiences. During this important time, customers want
Delivering customer satisfaction is a key priority for hoteliers, and even more so when it concerns a group’s brand image. Maintaining or improving quality
