Delivering customer satisfaction is a key priority for hoteliers, and even more so when it concerns a group’s brand image. Maintaining or improving quality
Get the correct personal contact details of your guests even before their arrival, in order to communicate with them, improve their experience, and thus
Brendan May, Managing Director at Hotel Res Bot and Hotel Technology Evangelist with over 20 years of experience, meets Charlene Troccaz, Sales & CRM specialist for one of the
During the first wave of Covid, at 0% occupancy:– Hard Rock Hotels generated $1.5m in just four months by selling open-dated accommodation vouchers at just
