Satisfaction, Satisfaction, Satisfaction 27/06/23Comme vous le savez, la satisfaction des clients est essentielle pour les hôteliers qui cherchent à …
How to improve your ranking on TripAdvisor? 04/05/23An online review platform and powerful tool used by travelers around the world to help them find gre…
How to prepare your hotel newsletter for Christmas? 20/12/22Christmas, its illuminations, its markets, its gift lists... Isn't it time to tell your customers ab…
What reviews have your customers left in recent months? 30/11/2286%: this is the percentage of people who consult customer reviews before choosing their hotel, whet…
How to clean your customer database? 23/11/22Cleaning your customer database consists in checking each data to make sure that the information is …
5 tips to increase your TRevPar 11/10/22Dear hoteliers, As you already know, providing targeted and personalized offers to your guests (b…
Top 20 hotel services to offer to your guests 22/09/22What services should you have in your hotel? To answer this question, the Experience Hotel team anal…
What does “hotel CRM” means ? 06/07/22A hotel CRM (Customer Relationship Management) states exactly what it does: it manages the relations…
7 types of CRM, which one to choose? 16/02/22Dear hotel owners and managers, Since the beginning of Experience Hotel, nearly 5,000 marketing d…
[INTERVIEW] Anja Poser, Sales Manager at AMMI Hotels & Co, Leaders in Guest satisfaction 07/02/22Dear hoteliers, I recently spoke with Anja Poser, Sales Manager at Apart'hôtel Ajoupa, Aparthotel…
[INTERVIEW] My guests are loyal, but to OTAs. How can this trend be reversed? 07/12/21Dear hoteliers, I was recently in contact with Lauriane, a marketing & communication manager …
CRM & Sales Management for a multi-operational company 09/11/21Dear hoteliers, Many of you manage "a little" more than a hotel. You manage spas, restaurants, vi…
![[INTERVIEW] Anja Poser, Sales Manager at AMMI Hotels & Co, Leaders in Guest satisfaction](https://experience-crm.fr/wp-content/uploads/2022/02/ITW-CRM-hotel-5.png)
![[INTERVIEW] My guests are loyal, but to OTAs. How can this trend be reversed?](https://experience-crm.fr/wp-content/uploads/2019/05/kelly-sikkema-XX2WTbLr3r8-unsplash.jpg)
