Cross-selling and up-selling : an effective strategy to boost your hotel’s revenues 02/09/24Increasing your hotel's revenue doesn't always mean acquiring new customers. By optimizing cross-sel…
Using automated communication to improve customer experience in hotels 24/06/24The hotel industry, marked by increasing competition and high expectations in terms of customer serv…
Optimize hotel management with relevant objectives and active KPI monitoring 31/05/24How to adapt your objectives to your situation, the main KPIs to monitor, the essential tools for ef…
The importance of a hotel satisfaction survey 06/03/24The hotel satisfaction survey is an essential tool for assessing the quality of services offered by …
How to manage several hotels efficiently ? 21/02/24Managing several hotels is no easy task. You have to balance the needs of each location while mainta…
Hoteliers, how do you respond to a bad customer review? 15/02/24In today's digital age, online reviews have become a powerful forum for consumers to express their e…
From partnership to competition: OTAs through the eyes of hoteliers 07/02/24Exploring the dynamic and sometimes complex relationship between online travel agencies (OTAs) and h…
OTAs: friend or foe of hoteliers? 17/01/24In the ever-changing world of hotels, OTAs (Online Travel Agencies) have become key players. These v…
Customizing the customer journey : creating unique experiences 04/01/24Hoteliers, we teach you nothing: the ability to offer a tailor-made experience is now a key element …
Hotel upsell for a better customer experience and higher profits 14/12/23Upselling is a sales strategy that involves offering customers products or services that are additio…
How to attract more guests to your hotel for Christmas ? 07/12/23Christmas holidays, synonymous with precious family moments, are crucial for hotels, as guests are l…
The benefits of collecting reviews for your hotel 12/10/23On the Internet, for a hotel to be well referenced and visible, it needs to collect good reviews fro…
