
Our History
For 13 years, the co-founders of Experience have supported hoteliers in search of a live booking solution and lower commissions. They spent considerable time with managers and hotel owners and worked diligently on their marketing strategy.
After spending many years in this field, it became clear that there was no viable 360° tool to effectively manage the customer journey from booking through to loyalty programs.
A range of disparate tools existed in the hotel market, but no solution could claim to be comprehensive and provide uniform results.
So we had to create one
EXPERIENCE IN 5 KEY DATES
A Team Effort
The founders of Experience joined forces and worked within the same company for a few years.
2005Progress9
The idea of helping hoteliers became a reality. Progress9, Experience's original name, arrived on the scene to provide a range of comprehensive digital solutions (websites, apps, etc.).
2013Experience's Beta Version
Everything starts with a satisfaction survey. The concept was to follow the customer experience before, during and after their stay; the CRM strategy was now in place.
20151,300 Customers
Experience currently helps more than 1,300 hotels generate revenue by effectively communicating with their guests.
2023




The experience Team

Pierre Volckman-Delabesse
Chief Executive Officer & Co-Founder

Aude Bachelot
Director & Co-Founder

Clément Landès
Lead Technical Analyst & Co-Founder

Anne-Sophie Wolff
Customer Relations Director

Philippe Wolff
Customer Support Manager

Isis Sery
Implementation Manager

Aurore Sanchez
Implementation Manager

Chloé Castérot
Customer Success Manager

Alexis Vauchel
CPO

Michel Nyassi
Developer

Batiste Boisson
Developer

Quentin Carissimo
Developer

Robin Vigliotti
IT Infrastructure Manager

Simon Thomas
Sales & Marketing Director

Alix Le Foyer de Costil
Sales Engineer

Sabine Robin
Sales Engineer

Marine Vargas
Business Developer

Jennifer Carli
Marketing Project Manager

Thibaud Collignon
Marketing Coordinator

Léodie Panis
Accountant

Pierre Volckman-Delabesse
Chief Executive Officer & Co-Founder

Aude Bachelot
Director & Co-Founder

Clément Landès
Lead Technical Analyst & Co-Founder

Anne-Sophie Wolff
Client Support Director

Anne Loussier
Customer Success Manager

Isis Sery
International Implementation Manager

Aurore Sanchez
Implementation Manager

Philippe Wolff
Customer Support Manager

Alexis Vauchel
CPO

Batiste Boisson
Developer

Quentin Carissimo
Developer

Michel Nyassi
Developer

Robin Vigliotti
IT Infrastructure Manager

Simon Thomas
Sales & Marketing Director

Sabine Robin
Sales Engineer

Alix Le Foyer de Costil
Sales Engineer

Marine Vargas
Business Developer

Simon Thomas
Sales & Marketing Director

Jennifer Carli
Marketing Project Manager

Thibaud Collignon
Marketing Coordinator

Léodie Panis
Accountant