Our History
For 13 years, the co-founders of Experience have supported hoteliers in search of a live booking solution and lower commissions. They spent considerable time with managers and hotel owners and worked diligently on their marketing strategy.
After spending many years in this field, it became clear that there was no viable 360° tool to effectively manage the customer journey from booking through to loyalty programs.
A range of disparate tools existed in the hotel market, but no solution could claim to be comprehensive and provide uniform results.
So we had to create one
EXPERIENCE IN 5 KEY DATES
A Team Effort
The founders of Experience joined forces and worked within the same company for a few years.
2005Progress9
The idea of helping hoteliers became a reality. Progress9, Experience's original name, arrived on the scene to provide a range of comprehensive digital solutions (websites, apps, etc.).
2013Experience's Beta Version
Everything starts with a satisfaction survey. The concept was to follow the customer experience before, during and after their stay; the CRM strategy was now in place.
20151,300 Customers
Experience currently helps more than 1,300 hotels generate revenue by effectively communicating with their guests.
2023
															
															
															
															
															The experience Team
												Pierre Volckman-Delabesse
Chief Executive Officer & Co-Founder
												Aude Bachelot
Director & Co-Founder
												Clément Landès
Lead Technical Analyst & Co-Founder
												Anne-Sophie Wolff
Customer Relations Director
												Philippe Wolff
Customer Support Manager
												Isis Sery
Implementation Manager
												Aurore Sanchez
Implementation Manager
												Chloé Castérot
Customer Success Manager
												Sabine Robin
Customer Success
												Elsa Ruto
Product Owner
												Alexis Vauchel
CPO
												Michel Nyassi
Developer
												Batiste Boisson
Developer
												Quentin Carissimo
Developer
												Robin Vigliotti
IT Infrastructure Manager
												Simon Thomas
Sales & Marketing Director
												Emmanuelle Caron
Sales Engineer
												Andrea Giambona
Sales Engineer
												Marine Vargas
Business Developer
												Jennifer Carli
Marketing Project Manager
												Léodie Panis
Accountant
												Pierre Volckman-Delabesse
Chief Executive Officer & Co-Founder
												Aude Bachelot
Director & Co-Founder
												Clément Landès
Lead Technical Analyst & Co-Founder
												Anne-Sophie Wolff
Client Support Director
												Chloé Castérot
Customer Success Manager
												Isis Sery
International Implementation Manager
												Aurore Sanchez
Implementation Manager
												Philippe Wolff
Customer Support Manager
												Sabine Robin
Customer Success
												Clément Landès
Lead Technical Analyst & Co-Founder
												Elsa Ruto
Product Owner
												Alexis Vauchel
CPO
												Batiste Boisson
Developer
												Quentin Carissimo
Developer
												Michel Nyassi
Developer
												Robin Vigliotti
IT Infrastructure Manager
												Simon Thomas
Sales & Marketing Director
												Marine Vargas
Business Developer
												Emmanuelle Caron
Sales Engineer
												Andrea Giambona
Sales Engineer
												Simon Thomas
Sales & Marketing Director
												Jennifer Carli
Marketing Project Manager
												Léodie Panis
Accountant