The History
Cloudbeds was born in 2012 from an original idea by co-founders Richard Castle and Adam Harris. While traveling in Brazil, they discovered how challenging it was to book local accommodations: calling to check availability, transferring money to the establishment for reservations, and so on. The desired customer experience was not being met.
Frustrated by this gap, they conceived a platform that would enable any establishment, regardless of size, type, or location, to successfully manage its lodging business.
Since then, Cloudbeds has expanded, participated in four rounds of funding, acquired several companies, and generated billions in revenue for tens of thousands of establishments. Today, they operate in more than 157 countries.
The Technology
Through a cloud-based technology, Cloudbeds seamlessly integrates modules for reservation management, operational efficiency, revenue management, distribution, customer acquisition, and customer engagement into a single, user-friendly system, enhanced by a marketplace of third-party integrations.
From the front desk to the back office, Cloudbeds allows the management of any establishment using a unified platform. More than just a hotel management system, Cloudbeds’ all-in-one solution includes everything needed to handle daily hotel operations, encompassing features such as a reservation system, customer profile management, and much more. Additionally, Cloudbeds provides better visibility into your business through reports and analyses based on customer data.
Products & Services
Within CloudBeds’ unified platform, professionals can find everything they need to start, manage, and grow a hospitality business, regardless of its type or size. This includes:
- Property Management Software (PMS). Official 2Way connection with CRM Experience.
- Channel Manager.
- Booking Engine.
- Marketplace of connected solutions.
- Revenue Management Tool.
- Cloudbeds Payments – payment processing system with modern terminals.
- Cloudbeds Amplify – digital marketing solution.
- Whistle for Cloudbeds – Customer engagement tool.
The Core Plateform
Property Management System (PMS)
- One-click check-in/check-out.
- Reservation overview and rate updates in one click.
- Calendar functions with drag-and-drop capabilities.
- Real-time view of data related to arrivals, departures, and reservations for the day.
- 14-day preview of revenues and occupancy rates.
- Real-time overview of sales and cancellations.
- Production reports, billing, inventory, and much more.
Channel Manager
- Over 300 booking channels.
- Zero added commission.
- One-click price changes.
- Real-time synchronization of availability and rate plans.
- Centralizes PMS inventory to the booking engine and OTAs.
- Maximizes occupancy rates and avoids overbookings.
Booking Engine
- Several comparable rate plans side by side.
- Increased revenue through the addition of extras, packages, and promotional codes.
- Higher conversion of website visitors.
- Mobile-friendly.
- Supports multiple languages and currencies.
- Customizable to fit the website.
- Integrates with dozens of payment systems and gateways.
- Compliance with PCI DSS and SCA guidelines.
Revenue Growth
Revenue Management:
Intelligent Pricing Engine (PIE) is an intuitive and integrated revenue management tool that helps establishments stay ahead of their competitors by tracking competitive rates and making automated price adjustments based on occupancy.
Cloudbeds Amplify:
Using leading digital marketing channels, “Cloudbeds Amplify” helps establishments gain market share, secure more online bookings, and enhance customer experience through a comprehensive digital marketing service.
Websites:
Designed to attract customers and drive direct bookings, Cloudbeds teams create a search engine-optimized and conversion-focused website that turns visitors into customers.
Customer Satisfaction
Whistle for Cloudbeds:
“Whistle for Cloudbeds” enhances customer relations through relevant touchpoints to generate additional revenue, increase customer satisfaction, and streamline internal operations. Before, during, and after the guest’s stay. (Live chat, automated messages, digital check-in and guestbook, real-time customer feedback tracking, unified inbox, multi-channel messaging and team messaging, etc.)
Marketplace:
Enhance your customer experience even further with the best tools from the Marketplace, including self-service check-in apps, mobile concierge services, keyless entry via a mobile phone, and many more.
Marketplace Cloudbeds
Simplify Operations
Payments:
“Cloudbeds Payments” provides easy contactless payment processing, fully integrated into the Cloudbeds platform, helping streamline operations and reduce errors.
Marketplace:
Enhance your customer experience even further with the best tools from the Marketplace, including self-service check-in apps, mobile concierge services, keyless entry via a mobile phone, and many more.
Marketplace Cloudbeds
API:
Create a custom integration using the Cloudbeds API that allows experienced developers on your team to easily connect with other service providers using detailed guides.
Group Booking Management:
Simplify the management of groups and large accounts by easily tracking allotments, group bookings, and dedicated rates directly on your schedule while assigning billing to a group folio.
CRM Connection: 2Way Official.
Languages: French, English, Spanish, Italian, German
Regions: Europe, Africa, North America, South America, Oceania
Software suitable for: Hotels, Hotel Groups, Hostels, Bed and Breakfasts, Vacation Rentals, Campgrounds
