The XPS dashboard is our relationship mirror. It shows us concretely what's working and the synergy that generates revenue.
Located in the heart of the Latin Quarter, just few away steps from Notre-Dame, the Hotel des Carmes by Malone is a 4-star property welcoming a cosmopolitan clientele seeking authenticity and simplicity. As an intimate hotel, every opinion counts, and every guest feedback has an impact. To effectively manage its customer relations and continuously measure its performance, the hotel can rely on the Experience Performance Score (XPS).
The results demonstrate our ongoing commitment to excellence and customer satisfaction!
the highest level of
performance, achieved by
only 2% of hotels
customer email capture
of guests are receiving
Customer Relations campaigns
(before, during, after stay)
of average customer
satisfaction, measured
by the CRM
Want to find out more about Experience Performance Score ?
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Download the case study in PDF HERE
