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Customer Alliance: The software that elevates your reputation

History

Customer Alliance has emerged as a key player in the field of customer review management.
Since its inception, the company has focused on creating innovative solutions to help businesses, particularly in the hospitality sector, manage their online reputation.
The Customer Alliance team, made up of experienced industry professionals, has played a crucial role in the company’s development and ongoing success.

Technology

Customer Alliance stands out for its advanced technology platform, which offers powerful tools for the proactive management of customer reviews.

The company’s cutting-edge technology enables the efficient collection of feedback, real-time monitoring of online comments, and the generation of relevant analytical reports.
This technological approach aims to help professionals understand and improve their online image.

Products & Services

Customer Review Management Software:

  • Turn reviews into revenue with the advanced Customer Review Management System.
  • Generate and manage reviews from a centralized dashboard.
  • Automate review requests to increase the number of reviews.
  • Control and respond to all external reviews from a single platform.
  • Get actionable data to optimize your review-based business.

Review Stream:

  • Simplify review management with a single dashboard.
  • Put an end to manual work by collecting reviews from different portals.
  • Get an overview of customer satisfaction at a glance.
  • Easily identify negative reviews with alerts for rapid reaction.

NPS software:

  • Track and improve customer loyalty with NPS tools.
  • Distribute and analyze NPS questionnaires to assess customer satisfaction.
  • Get actionable data to increase NPS score and identify areas for improvement.

In-App and In-Web surveys:

  • Collect customer reviews directly on your site or app.
  • Use customizable triggers for perfectly targeted surveys.
  • Customize your questions to increase response rates by reducing friction.

Text Analytics:

  • Turn customer words into knowledge and action.
  • Automate review analysis for insights without manual labor.
  • Take advantage of semantic analysis to understand sentiment and consumer trends, and control your brand’s e-reputation.

Customer journey software:

  • Set up effective contact points throughout the customer journey.
  • Adapt the customer journey to the different stages of your sales cycle.
  • Communicate effectively by automating and personalizing satisfaction surveys according to contact points.


Languages: French, English, German, Spanish, Italian.

Zone: Europe, Africa, North America, South America, Oceania.

Software suitable for: Hotels, Hotel Groups, Hotel Residences, Restaurants, Bars, Campsites, etc.


Get in touch with Customer Alliance team


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