Our History
For 13 years, the co-founders of Experience have supported hoteliers in search of a live booking solution and lower commissions. They spent considerable time with managers and hotel owners and worked diligently on their marketing strategy.
After spending many years in this field, it became clear that there was no viable 360° tool to effectively manage the customer journey from booking through to loyalty programs.
A range of disparate tools existed in the hotel market, but no solution could claim to be comprehensive and provide uniform results.
So we had to create one
EXPERIENCE IN 5 KEY DATES
A Team Effort
The founders of Experience joined forces and worked within the same company for a few years.
2005Progress9
The idea of helping hoteliers became a reality. Progress9, Experience's original name, arrived on the scene to provide a range of comprehensive digital solutions (websites, apps, etc.).
2013Experience's Beta Version
Everything starts with a satisfaction survey. The concept was to follow the customer experience before, during and after their stay; the CRM strategy was now in place.
20151,300 Customers
Experience currently helps more than 1,300 hotels generate revenue by effectively communicating with their guests.
2023
The experience Team
Pierre Volckman-Delabesse
Chief Executive Officer & Co-Founder
Aude Bachelot
Director & Co-Founder
Clément Landès
Lead Technical Analyst & Co-Founder
Anne-Sophie Wolff
Customer Relations Director
Philippe Wolff
Customer Support Manager
Isis Sery
Implementation manager
Aurore Sanchez
Implementation Manager
Chloé Castérot
Customer Services Manager
Alexis Vauchel
CPO
Michel Nyassi
Developer
Batiste Boisson
Developer
Quentin Carissimo
Developer
Robin Vigliotti
IT infrastructure manager
Simon Thomas
Sales & Marketing Director
Alix Le Foyer de Costil
Sales Engineer
Sabine Robin
Sales Engineer
Jennifer Carli
Marketing project manager
Thibaud Collignon
Marketing Coordinator
Léodie Panis
Accountant
Pierre Volckman-Delabesse
Président Directeur Général & Co-Fondateur
Aude Bachelot
Directrice & Co-Fondateur
Clément Landès
Lead Analyste Technique & Co-Fondateur
Anne-Sophie Wolff
Client support Director
Anne Loussier
Customer Success Manager
Isis Sery
International implementation manager
Aurore Sanchez
Implementation manager
Philippe Wolff
Client Support
Anne Loussier
Client Support
Batiste Boisson
Developer
Alexis Vauchel
Developer
Quentin Carissimo
Developeur
Michel Nyassi
Developer
Robin Vigliotti
IT infrastructure manager
Simon Thomas
Sales & Marketing Directeor
Sabine Robin
Sales Engineer
Alix Le Foyer de Costil
Sales Engineer
Simon Thomas
Directeur Commercial & Marketing
Jennifer Carli
Responsable de projets marketing
Thibaud Collignon
Assistant Marketing
Léodie Panis
Comptable
