Customer Journey
Medias and resources

Customer Journey: Post

Un lit divisé en deux. Le côté gauche est dans une chambre standard d'un hôtel. Le côté droit est dans une chambre magnifique avec vue sur un jardin.
Increasing your hotel’s revenue doesn’t always mean acquiring new customers. By optimizing cross-selling and up-selling practices, you can turn
Customer satisfaction and e-reputation
Every satisfied customer represents a potential future booking and a potential ambassador for your establishment through online reviews and recommendations. At the same time,
Automated communication
The hotel industry, marked by increasing competition and high expectations in terms of customer service, requires careful monitoring and a personalized approach. Today, more
KPIs to track
How to adapt your objectives to your situation, the main KPIs to monitor, the essential tools for effective reporting? How can you train your
hotel satisfaction survey
The hotel satisfaction survey is an essential tool for assessing the quality of services offered by a hotel to its guests after their stay.
Are Hotel Chains destined to disappear?
Managing several hotels is no easy task. You have to balance the needs of each location while maintaining high standards and controlling your finances.
Automated marketing campaigns
Exploring the dynamic and sometimes complex relationship between online travel agencies (OTAs) and hoteliers, our series of articles looks at this pivotal relationship that
ota booking.com
In the ever-changing world of hotels, OTAs (Online Travel Agencies) have become key players. These virtual platforms, such as Booking.com, Expedia and Airbnb, are
Customer journey
Hoteliers, we teach you nothing: the ability to offer a tailor-made experience is now a key element to build a lasting and profitable relationship
comprendre et réduire commissions booking
Booking.com is one of the world’s most popular hotel booking platforms, offering travelers a variety of accommodation options just a click away. However, for
Comment préparer sa newsletter hôtelière pour Noël ?
Christmas, its illuminations, its markets, its gift lists… Isn’t it time to tell your customers about it? You lack ideas? Experience helps you prepare