Media and resources space
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WhatsApp and hospitality: build connections, attract guests, increase your revenue
WhatsApp is transforming customer relations and hotel marketing with its more human, instant and engaging approach. Discover how this channel can boost the customer experience…
CRM for Restaurants : The secret ingredient for a top-notch customer relationship
CRM is the key ingredient for restaurants that want to build customer loyalty and offer a memorable experience. Read the article to find out how…
Email Marketing & Newsletter for hotels: a guide with best practices to avoid spam and optimise your deliverability
Your offers deserve to be read. Here's how to make sure your emails arrive where it all begins: the inbox.
The alliance of digital and sustainability: CRM and hotel tools at the heart of the CSR strategy
Discover how your CRM and digital hotel ecosystem are powerful tools for transforming your CSR commitments.
WhatsApp and hospitality: build connections, attract guests, increase your revenue
WhatsApp is transforming customer relations and hotel marketing with its more human, instant and engaging approach. Discover how this channel can boost the customer experience…
CRM for Restaurants : The secret ingredient for a top-notch customer relationship
CRM is the key ingredient for restaurants that want to build customer loyalty and offer a memorable experience. Read the article to find out how…
Email Marketing & Newsletter for hotels: a guide with best practices to avoid spam and optimise your deliverability
Your offers deserve to be read. Here's how to make sure your emails arrive where it all begins: the inbox.
The alliance of digital and sustainability: CRM and hotel tools at the heart of the CSR strategy
Discover how your CRM and digital hotel ecosystem are powerful tools for transforming your CSR commitments.
Case study
Case study : transforming the pre-stay into a growth lever thanks to digital upselling
A successful digital upselling strategy for this french hotel! 2,681 services booked in one year and a seamless guest experience to discover...
Case study: PMS and CRM, fluidity as a driver of transformation
Discover how the 4* Whistler Paris hotel has increased its occupancy and revenue thanks to the synergy between its PMS and CRM systems.
Case study : customer relations, Experience Performance Score
Clearly measuring the impact of your customer relations? In this case study, find out how one hotel achieved the score of excellence, revealed with ease…
Case study : e-reputation, review sollicitation
+56% more reviews... and a Traveller's Choice Award. The automated hotel review sollicitation boost its visibility on TripAdvisor.
Case study : transforming the pre-stay into a growth lever thanks to digital upselling
A successful digital upselling strategy for this french hotel! 2,681 services booked in one year and a seamless guest experience to discover...
Case study: PMS and CRM, fluidity as a driver of transformation
Discover how the 4* Whistler Paris hotel has increased its occupancy and revenue thanks to the synergy between its PMS and CRM systems.
Case study : customer relations, Experience Performance Score
Clearly measuring the impact of your customer relations? In this case study, find out how one hotel achieved the score of excellence, revealed with ease…
Case study : e-reputation, review sollicitation
+56% more reviews... and a Traveller's Choice Award. The automated hotel review sollicitation boost its visibility on TripAdvisor.
White Book
Practical guide to OTA commissions
This Practical Guide explores in detail the different types of commission offered by the major OTAs. We'll explore the specifics of each, what they offer…
Satisfaction or E-Reputation? That’s the question.
This E-book sheds light on 2 concepts that are part of every hotelier's day-to-day life, and which too many still confuse: E-Reputation and Customer Satisfaction.
Itinerary of a Hotel Guest
This White Paper explores the complete customer itinerary to understand the importance of each stage of the journey and the actions that need to be…
How to build an optimal customer Database?
This white paper is about the importance of having a customer database, but it doesn’t do everything if you don’t make it “live”.
Practical guide to OTA commissions
This Practical Guide explores in detail the different types of commission offered by the major OTAs. We'll explore the specifics of each, what they offer…
Satisfaction or E-Reputation? That’s the question.
This E-book sheds light on 2 concepts that are part of every hotelier's day-to-day life, and which too many still confuse: E-Reputation and Customer Satisfaction.
Itinerary of a Hotel Guest
This White Paper explores the complete customer itinerary to understand the importance of each stage of the journey and the actions that need to be…
How to build an optimal customer Database?
This white paper is about the importance of having a customer database, but it doesn’t do everything if you don’t make it “live”.