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Discover how data automation is revolutionising the hotel industry! Personalisation, time savings and profitability: this article reveals all the
Centralisation de données client dans un hôtel luxueux
As you may know, customer experience is key and effective data management has become indispensable for hotel establishments. Data centralisation plays a crucial role
Customer satisfaction and e-reputation
Every satisfied customer represents a potential future booking and a potential ambassador for your establishment through online reviews and recommendations. At the same time,
Are Hotel Chains destined to disappear?
Managing several hotels is no easy task. You have to balance the needs of each location while maintaining high standards and controlling your finances.
Automated marketing campaigns
Exploring the dynamic and sometimes complex relationship between online travel agencies (OTAs) and hoteliers, our series of articles looks at this pivotal relationship that
ota booking.com
In the ever-changing world of hotels, OTAs (Online Travel Agencies) have become key players. These virtual platforms, such as Booking.com, Expedia and Airbnb, are
Increase your Upsell
Upselling is a sales strategy that involves offering customers products or services that are additional to, or higher in range than, those initially envisaged.
Christmas decoration
Christmas holidays, synonymous with precious family moments, are crucial for hotels, as guests are looking for unforgettable experiences.  During this important time, customers want
Brochure experience EN
Find out more about our CRM tool, its features and functionalities.
Infographic: An analysis of 600,000 French reservations
In this infographic, you will find those informations :
Understanding Guest Experience - Experience Hotel Infographic
Delivering customer satisfaction is a key priority for hoteliers, and even more so when it concerns a group’s brand image. Maintaining or improving quality